Return Policy
Millions of customers are happy with our friendly customer service, often because of our simple and easy return & refund policy. Our aim is to make your purchasing experience as simple, convenient, and enjoyable as possible.
All ease-land.com purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Easeland. All RMAs may receive a complete replacement unit, replacement parts, full or partial refund at the sole discretion of Easeland LLC. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees. However, in some exceptional cases (discussed below) return shipping may be at the customer’s expense.
If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. Easeland may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 5-7 business days for the refund request to be completed. Some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on replacement product location & availability, and if the original unit and/or parts are out of stock, alternatives such as a comparable product or partial or full refund may be offered at Easeland LLC’s sole discretion.
Items returned must be in their original packaging or acceptable packaging, along with all accessories from the original shipment. All instances of returns from damaged or defective products are shipped back to Easeland at Easeland’s expense. All other returns are shipped back to a Easeland at the customer’s expense. In cases where the customer chooses to provide the return shipping, a tracking number must be provided to Easeland, and it must be confirmed as returned to our warehouse to complete the warranty transaction and any refunds. Please note that it is at the company's discretion to decide if the item may be returned to Easeland. Unauthorized returns (those without a pre-authorized RMA from Easeland LLC) will not be accepted, and any unauthorized return shipping charges incurred by the customer will not be reimbursed.
In some exceptional cases, Easeland LLC may not require physical return of the item if the return shipping cost would be excessive, especially if photographic or videographic evidence has been previously provided. In these rare cases, the customer may dispose of the product in the safest, most convenient, most environmentally-friendly manner of their choice: locally certified waste management or recycling services, donation, re-gifting, etc. Please allow 5-7 business days for the refund to be issued once physical return has been waived, we have verified the item has been returned to our warehouse, and/or we have verified with the return shipping carrier the product is being returned. Again, some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment.
See the links below for information on how to contact PayPal regarding their refund processes and procedures. For these and other payment vendors, please contact your financial institution regarding your refund status first before contacting Easeland LLC after the typical 10-14 business day refund period.
Refunds issued for purchases made using Paypal will be refunded to your Paypal account. For more information on PayPal refund processing please see PayPal Refund FAQ. For questions related to your specific PayPal account or billing, please contact PayPal Customer Service.
All ease-land.com purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Easeland. All RMAs may receive a complete replacement unit, replacement parts, full or partial refund at the sole discretion of Easeland LLC. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees. However, in some exceptional cases (discussed below) return shipping may be at the customer’s expense.
If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. Easeland may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 5-7 business days for the refund request to be completed. Some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on replacement product location & availability, and if the original unit and/or parts are out of stock, alternatives such as a comparable product or partial or full refund may be offered at Easeland LLC’s sole discretion.
Items returned must be in their original packaging or acceptable packaging, along with all accessories from the original shipment. All instances of returns from damaged or defective products are shipped back to Easeland at Easeland’s expense. All other returns are shipped back to a Easeland at the customer’s expense. In cases where the customer chooses to provide the return shipping, a tracking number must be provided to Easeland, and it must be confirmed as returned to our warehouse to complete the warranty transaction and any refunds. Please note that it is at the company's discretion to decide if the item may be returned to Easeland. Unauthorized returns (those without a pre-authorized RMA from Easeland LLC) will not be accepted, and any unauthorized return shipping charges incurred by the customer will not be reimbursed.
In some exceptional cases, Easeland LLC may not require physical return of the item if the return shipping cost would be excessive, especially if photographic or videographic evidence has been previously provided. In these rare cases, the customer may dispose of the product in the safest, most convenient, most environmentally-friendly manner of their choice: locally certified waste management or recycling services, donation, re-gifting, etc. Please allow 5-7 business days for the refund to be issued once physical return has been waived, we have verified the item has been returned to our warehouse, and/or we have verified with the return shipping carrier the product is being returned. Again, some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment.
See the links below for information on how to contact PayPal regarding their refund processes and procedures. For these and other payment vendors, please contact your financial institution regarding your refund status first before contacting Easeland LLC after the typical 10-14 business day refund period.
Refunds issued for purchases made using Paypal will be refunded to your Paypal account. For more information on PayPal refund processing please see PayPal Refund FAQ. For questions related to your specific PayPal account or billing, please contact PayPal Customer Service.